Verified Una experiencia inmejorable!
I booked my tour with Tripperhood to explore the eastern part of Java Island, and I honestly couldn’t be happier with my choice. From the very beginning, communication via WhatsApp was fast, friendly, and highly professional. They explained everything clearly and provided us with a very detailed information pack outlining every service included in our itinerary. Everything went exactly as planned, without a single issue. This is one of those companies where all you have to do is enjoy the experience, because they take care of absolutely everything. I’d like to give a very special mention to our guide, Ashar, because his work was simply outstanding. I truly felt that he went above and beyond for us throughout the entire trip. He wasn’t just a guide taking us from one place to another. Ashar studied Indonesian history, and it shows in every explanation he gives. He shared the country’s culture, traditions, customs, and cuisine with incredible knowledge and genuine passion. We could talk to him about anything, and thanks to his insights, we were able to understand the real Indonesia, far beyond the typical tourist attractions. What made the experience even more special was that he personally accompanied us on every excursion, almost like another member of our group. It may sound like a small detail, but it made a huge difference. The activities are physically demanding—the volcano hike, the descent into the Ijen sulfur mines, and the waterfall treks all require a good amount of effort—and throughout every challenge he was right there beside us, helping, encouraging, and making sure we enjoyed each experience safely. Always with a smile, an interesting story, or a few words of encouragement. We feel incredibly fortunate to have met someone like him. Professional, approachable, thoughtful, kind, and always willing to help. He is, without a doubt, one of those guides who turns a great trip into an unforgettable one. We also want to thank our driver, Ivan, for his excellent work. Our itinerary involved extremely early starts, and every single day he was there on time with Ashar to pick us up. He drives with remarkable care and confidence, knows the roads of Java inside out, and made us feel comfortable and safe throughout every journey—something we truly appreciated in a destination like Indonesia. If I had to mention one aspect that could be improved, it would be the hotel in Bromo. It was noticeably below the standard of the other two hotels included in the tour. The room was small and not particularly comfortable, there was no air conditioning, and although the hotel was called Mountview Cottage Bromo, our room overlooked a corridor rather than offering any kind of view, and it didn’t even have a terrace. This was a little disappointing, as it didn’t match the overall quality of the experience or the high standards set by Tripperhood throughout the rest of the trip. I believe this is a relatively simple change that could make a significant difference and further enhance an already excellent tour. Overall, we are absolutely delighted with the service we received. Tripperhood has proven to be a reliable, well-organized, and highly professional company that pays attention to every little detail and surrounds itself with outstanding people. That combination makes the entire experience worth every single euro. Congratulations on your fantastic work! Without the slightest hesitation, I would recommend Tripperhood to anyone who wants to discover Indonesia and enjoy an authentic, perfectly organized, and truly unforgettable experience.
